FAQs

General

HOW LONG DOES SHIPPING TAKE?

Orders are typically processed within 1–3 business days. Shipping times vary depending on your location and the shipping method selected at checkout. Once your order has shipped, you'll receive tracking information by email.

HOW CAN I TRACK MY ORDER?

Once your order has shipped, you'll receive a confirmation email containing your tracking information. You can also use our Track Your Order page for the latest updates on your shipment.

Returns

CAN I CHANGE OR CANCEL MY ORDER?

We begin processing orders as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible. While we cannot guarantee changes after an order has been placed, we'll do our best to assist you.

WHAT IS YOUR RETURN POLICY?

We accept eligible returns in accordance with our Return Policy. Please review our Return Policy for complete information regarding eligibility, return timeframes, and instructions.

Support

Need further assistance? 

For any additional questions or concerns, please contact our customer support team at support@louieandmae.com. We're happy to assist.